Video presentations, conferences, panel discussions, and webinars are dominating our work hours. Along with the endless talking, jargon and buzzwords have flooded in. Examples: high level,  no need to reinvent the wheel,  value proposition,  low-hanging fruit,  customer journey, etc. The speaker …

Jettison the Jargon and Banish the Buzzwords. Read more »

Tagged with: , , , ,

Just as nails on a chalkboard can set your teeth on edge, so can habitual verbal tics annoy listeners. Even in casual conversation, when we speak, we want to hold our audience’s attention. If we keep using an annoying speech …

Two Annoying Speech Patterns That Weaken Our Message. Read more »

Tagged with: , , , , ,

We all interrupt others, and other interrupt us; it is human nature. Although it occurs in face-to-face meetings, it is exacerbated by the presence of a screen, which can cause listeners to miss key facial expressions or hand gestures.  When …

How to Manage Colleagues Who Keep Interrupting. Read more »

Tagged with: , , ,

All speaking, whether it is to one person or a hundred, is public speaking. Every video-meeting is an opportunity to practice public speaking skills. However, screen-fatigue can cause participants to zone out, resulting in weak or off-message responses from the …

Becoming a Better Listener Will Make You a Better Speaker. Read more »

Tagged with: , , , , , , ,

Many everyday speakers speak at a quick pace because they are comfortable with their listeners, for example: colleagues, casual business settings, friends in social groupings, etc. Although our new normal has moved most of our professional (and social) lives behind …

Slow Down Your Pace. Read more »

Tagged with: , , , , ,

Repeated use of video calls often leads speakers to become more relaxed, which may make them appear less than professional. Just as we are finely tuned to decode body language when communicating in-person, we need to be cognizant of body …

7 Body Language Tips for Better Video Calls. Read more »

Tagged with: , , , , , , ,

Every speaker will include filler words or sounds in their everyday conversation; they will umm or aah as they wrangle their thoughts, or try to recall specific information. In day to day speech, this isn’t a big issue—unless repeated constantly. However, in more professional …

Own the Pause and Eradicate Filler Words Forever. Read more »

Tagged with: , , ,

Although video-everything has become the new method of communication, there has also been a considerable resurgence of the humble phone call. Whether you are making a sales pitch, connecting with a long-standing client, or doing an initial job interview, the …

Phone Calls Are Back! Top Tips to Make Your Sales Pitch or Job Interview Impactful. Read more »

Tagged with: , , , , , , ,

When we give presentations or teach classes via video, we often use slides. Too many presenters/instructors—familiar with their topic—create the slides they want to use, and feel they are prepared. But merely looking over the slides and running through the …

Timing Your Online Class or Presentation. Read more »

Tagged with: , , , , ,

Impromptu questions (those asked off-the-cuff in meetings) can sometimes cause a person to stumble and come across as less than professional. You weren’t expecting to be called on, yet here you are, suddenly thrust into the limelight.  Firstly, prepare before the meeting. …

How to Prepare for Impromptu Questions Read more »

Tagged with: , , , ,