Presenters often call for questions from their team. This is a time to share knowledge, illuminate a topic and add value for the audience.Occasionally, someone will ask a question that the presenter cannot answer. Avoid responding, “I don’t know.”Firstly pause and …

Prepare Your Go-To Responses Before You Start the Q&A. Read more »

Feedback is guidance that helps the recipient achieve a positive outcome. Prepare: focus on areas that require improvement. What issues did you observe? Why is it important that this be addressed? Anticipate questions. Timing: try to meet sooner rather than …

How To Give Effective Feedback. Read more »

We all interrupt others, and other interrupt us; it is human nature. Although it occurs in face-to-face meetings, it is exacerbated by the presence of a screen, which can cause listeners to miss key facial expressions or hand gestures.  When …

How to Manage Colleagues Who Keep Interrupting. Read more »